Live Phone Support (limited to two dedicated customer support contacts)
8am to 5 pm CST (Monday – Friday) (excluding company holidays)
- Support Phone: 210-961-9998
- Extended support hours will be provided during the periods of the 14th thru the 31st of each month and will include weekends and holidays.
24×7 Email Support
365x24x7 AKORE Cloud Support
Case Logging – Customer inquiries will be logged and tracked until completion
Software service maintenance
maintenance releases, enhancements, new versions to the tax calendar software.
Bug fixes to bring the service into substantial conformance with its then current user guide.
Initial Response time of 2 business hours or less
- Trouble Ticket opened
- Assign engineer to determine and correct the error
- Periodic Initiate work to correct the error
- Reports on the status of the correction
All Scheduled Outages are usually scheduled during weekends and non-business hours and customers are usually notified via email