Live Phone Support
(limited to two dedicated customer support contacts)
8am to 5 pm CST (Monday – Friday) (excluding company holidays)
Support Phone: 210-961-9998
Extended support hours will be provided during the periods of the 14th thru the 31st of each month and will include weekends and holidays.
24×7 Email Support
365x24x7 AKORE Cloud Support
Case Logging – Customer inquiries will be logged and tracked until completion
Software service maintenance:
- Includes maintenance releases, enhancements, new versions to the tax calendar software.
- Bug fixes to bring the service into substantial conformance with its then current user guide.
- Initial Response time of 2 business hours or less
- Resolution Process
- Trouble Ticket opened
- Assign engineer to determine and correct the error
- Periodic Initiate work to correct the error
- Reports on the status of the correction